After departing on your cruise, if you are not satisfied, call the Satisfaction Guarantee Desk within 24 hours of departing the port of embarkation from the ship at 877-640-6280. If we or the cruise lines are not able to resolve your concern, we will REFUND the unused portion of your cruise and the cost to fly you back to your port of embarkation Guaranteed!! To be eligible for the guarantee, client must contact the Satisfaction Guarantee Desk from the ship within 24 hours of departing their port of embarkation. The client must inform us that their concerns have not been resolved and they wish to disembark. Client MUST document all efforts made by the ship's staff to resolve client's dissatisfaction including names, titles and suggested remedies. Client must disembark at the first non-U.S. port and must fly back to their port of origin on the next available flight. Client must make and pay for travel arrangements through our Satisfaction Guarantee Desk. Client has 45 days from disembarking the ship to submit all receipts to us. We will then mail the REFUND for covered items in the guarantee within 30 days of its receipt of client's proof of payments referred to below. "Covered items" include 1) shuttle service to the airport, 2) transportation back to the port of embarkation (up to the value of the lowest economy class fare available at the time of booking), and 3) any change fees required to alter the client's flight to their final destination (if the air was purchased through this company). We will NOT be responsible for other expenses incurred after disembarkation. The refund applies only to the cost of the cruise and does not apply to air or land components or other non-cruise products purchased by the client. Cruises booked as part of a group do not apply. For all cruise lines that are members of CLIA (Cruise Lines International Association). Transatlantic, Transpacific, Panama Canal, Alaska and Hawaii itineraries are excluded. This guarantee program applies only to the extent its benefits are not also covered or otherwise addressed by the cruise line's guarantee, or refund, or customer service policies.
Should you experience any concerns, please contact the cruise ship's Guest Services office, Front Desk, Pursers office, and/or the Hotel Director. They will make every effort to provide satisfaction. If these efforts fail, then to activate the guarantee you must call our Satisfaction Guarantee desk at 877-640-6280 from the ship within 24 hours of departing the port of embarkation and inform us that you wish to disembark. The client MUST document all efforts made by the ship's staff to resolve the dissatisfaction including names, titles, and suggested remedies. Client must disembark at the first non-U.S. port and must fly back to their port of origin on the next available flight. Client must make and pay for travel arrangements through the Satisfaction Guarantee Desk. Client has 45 days from disembarking the ship to submit all receipts to us and we will mail the REFUND for covered items in the guarantee within 30 days of its receipt of client's proof of payments referred to below. "Covered items" include 1) shuttle service to the airport, 2) transportation back to the port of embarkation (up to the value of the lowest economy class fare available at the time of booking), and, 3) any change fees required to alter the client's flight to their final destination (if the air was purchased through this company). We will NOT be responsible for other expenses incurred after disembarkation. The refund applies only to the cost of the cruise and does not apply to air or land components or other non-cruise products purchased by the client. For all cruise lines that are members of CLIA (Cruise Lines International Association). Transatlantic, Transpacific, Panama Canal, Alaska and Hawaii itineraries are excluded. This guarantee program applies only to the extent its benefits are not addressed by the cruise line's guarantee, or refund, or customer service policies. Proof of payments should be mailed to:
Attn: Satisfaction Guarantee Department
1201 W Cypress Creek Road
Suite 100
Fort Lauderdale, Florida 33309
